Shipping & Payment Information

No contract will exist between you and The Jewellery Trove for the sale of any product unless and until The Jewellery Trove have accepted your order with a confirmation email and a full payment is taken from your credit/ debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

The Jewellery Trove reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

By purchasing on this site, you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery.

The prices payable for ordered goods are as set out in our website in GBP (UK Pounds). All prices are inclusive of the UK VAT. Delivery charges will be clearly displayed when selected and included in the total cost. 

Unless you cancel your order within 1 hour after full payment has been made, acceptance of your order and completion of the contract between you and The Jewellery Trove will be completed when the goods have been dispatched. 

To cancel your contract, you must notify us of your decision by email here using the subject heading ‘Cancellation’ and supplying your order number and address. Any returns after delivery will be at the discretion of The Jewellery Trove.

The Jewellery Trove uses Royal Mail as a primary delivery service.

If you are receiving your order outside of the United Kingdom, you will be responsible for all taxes/duties incurred through the customs department of the country to which you are shipping. Returns will not be accepted in the event of unpaid customs or import fees. 

It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary. 

Please ensure that you are able to sign for the package at the delivery address provided when placing your order.

Any items that are listed as “in stock” on the website will be delivered to you within 7 working days.

All parcels must immediately be opened in the presence of the Courier upon receipt of the goods, to verify that the Goods are contained in the parcel are untampered with and undamaged. You acknowledge that if you fail to do this and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release, and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law. 

If you should receive an item that is defective, damaged, or not what you ordered, please contact us here within 2 working days. We will help you resolve any issues as quickly as possible.